First, please move the Z-axis from the display screen to check whether the Z-axis can be lifted normally.
If the Z-axis does not lift, please check to remove the three screws holding the hot bed at the bottom. If you move the Z-axis without removing the screws fixing the hot bed, the hot bed will make noise because it is fixed, please turn off the machine in time and remove the screws fixing the hot bed.
If the Z-axis can be lifted normally, please open the print head case according to the following documents, then check whether the strain gauge cable on the print head plate is loose, and reinsert the strain gauge cable.
Kobra S1- Print head adapter replacement guide