¶ Troubleshooting guide
Cause of this fault: When there are consumables in the ACE Pro, the consumables are abnormal.
¶ 1.Troubleshooting step
¶ Step 1: Check the ACE Pro consumables
Check whether the consumables are disconnected at the ACE Pro feed. If so, follow step 2 to troubleshoot.
¶ Step 2: Clean up the broken consumables
1. Press the buckle (1) and pull the Teflon tube upwards (2).
2. Pull the handle to the right (1) to forcefully remove the filament (2).
3. Pull the consumables out of the Teflon tube.
4. Insert the Teflon tube back into the hub.
¶ Step 3: Reload the filament (ACE Pro)
Reload the printing consumables (please straighten the consumables before loading), and observe the consumables being fed downward until the consumables pass through the Teflon tube on the back of the machine, indicating that the feeding is successful.
¶ 2. Other
If the above steps do not provide assistance or if you encounter any other issues during subsequent use, we recommend that you create a support ticket.
The after-sales engineers will assist you in finding a solution to the problem(Reply time :1 working day)
Please click this link to submit your ticket:
After-sales Ticket Submission Page