① Check the local storage interface of the print interface. If the memory is full, select the model file to be deleted and delete the file.
2-1. Connected:
Step 1: Turn on the hotspot on the mobile phone and provide it to the device for connection
Turn on the mobile phone hotspot and let the device search for the corresponding hotspot signal source to connect. Observe whether it can connect to the Anycubic server network normally.
① If the device can connect to the Anycubic server network normally using the mobile phone hotspot, it means that the network in the home is restricted by the operator. You need to contact the operator to lift the restriction.
② If the device cannot connect to the Anycubic server network using the mobile phone hotspot, it may be that both the home network and the mobile phone network are restricted by the operator. You need to contact the operator to lift the restriction.
2-2. Not connected:
Use a mobile phone or other device to check the list of nearby WiFi networks to ensure that you can search for the WiFi you want to connect to. If you can't find it, please try the following possible reasons:
①Hide WiFi manually: If you hide your WiFi network manually, this may be one of the reasons why you can't search it.
②The device is too far away: Make sure your device is close enough to the WiFi signal source so that it can be searched and connected.
The device only supports 2.4GHz WiFi frequency. If the router only opens 5GHz channel WiFi, the connection will fail. Please confirm whether the 2.4GHz frequency is also turned on in the router settings.
Make sure the WiFi account (SSID) and password you entered are correct. Possible problems include capitalization errors, special character errors, etc.
If other products can connect to the same router normally, it may be that the router is abnormal and the current device cannot access it. You can try to restart the router or contact the router manufacturer for further support.
2-3. Connected and can connect to the "Zongwei Cube APP" normally, but unstable or disconnected and cannot connect to the network again:
Make sure the device's WiFi antenna is well connected. Check if the antenna is loose or broken, and make sure the antenna is in normal contact. Unstable connection problems may sometimes be related to poor antenna contact.
① Click the "Settings" icon on the main interface - click "Cloud Platform" - click "WLAN" - select the corresponding WiFi signal source to view the signal strength.
② Normally, it is quite common for the signal strength to be in the range of -40Dbm to -80Dbm, which is a normal signal strength level. When the signal strength is less than -80Dbm, the signal is relatively weak. To optimize the connection, it is recommended to keep the device as close to the router as possible to reduce the possibility of the signal passing through the wall or being affected by other interfering objects. We strongly recommend placing the device closer to the router to improve signal quality.
It may be that the home network itself has problems that cause unstable connection. Check if other devices have similar problems. If so, try to optimize the home network. You may need to restart the router or contact the network service provider to solve it.
① Keep the machine powered on when updating the firmware to prevent abnormal damage to the firmware file.
②Please do not modify the firmware content to prevent abnormal update files.