Re-plug and connect the print port and ACE Pro port
Check whether the power cable connected to the ACE Pro is disconnected and whether the machine switch is turned on.
Load a roll of consumables into the ACE Pro to check whether the ACE Pro is working properly.
If the above steps do not provide assistance or if you encounter any other issues during subsequent use, we recommend that you create a support ticket.
The after-sales engineers will assist you in finding a solution to the problem(Reply time :1 working day)
Please click this link to submit your ticket: