This error occurred in the printer because the nozzle diameter of the model set in the slicing software is inconsistent with the nozzle diameter set on the printer. Please modify the nozzle diameter according to the following steps.
1.Open the printer and click "Settings"-"Print option"
2.Please check the nozzle diameter. If you replace the non-standard nozzle, please modify the nozzle diameter and restart the printer.
1.Open the slicing software and click "More Settings" - "Printer" - "Extruder". Then modify the model nozzle diameter to ensure that the model nozzle diameter is the same as the printer nozzle diameter.
1.Please import the model into the slicing software and print it.
If the above steps do not provide assistance or if you encounter any other issues during subsequent use, we recommend that you create a support ticket.
The after-sales engineers will assist you in finding a solution to the problem(Reply time :1 working day)
Please click this link to submit your ticket: