After starting printing, it is detected that there is residual model on the printing platform, which needs to be cleaned before printing.
1. Remove the printing platform, use a scraper to remove the residual model, reinstall the printing platform, and click Resume Printing.
2. If there is no residual model on the platform, it may be caused by the mechanical sensor being too sensitive and misjudged. You can ignore it and try to resume printing.
If the above steps do not provide assistance or if you encounter any other issues during subsequent use, we recommend that you create a support ticket.
The after-sales engineers will assist you in finding a solution to the problem(Reply time :1 working day)
Please click this link to submit your ticket:
After-sales Ticket Submission Page