When this pop-up window appears after powering on, it is recommended to restart the machine to see if the problem still exists.
¶ 1. Troubleshooting steps:
¶ Step 1: Turn off the device
Before troubleshooting, make sure to turn off the printer and disconnect the power cord to ensure safe operation.
Note: Please remove the printing platform and material box, and raise the Z-axis cantilever to facilitate the removal of the tension detection board.
¶ Step 2: Replug the connection cable
①Remove the silicone sleeve on the Z-axis cantilever and set it aside for subsequent installation.
②Tilt the printer and replug the tension sensor connection cable. Turn on the machine to see if the error pop-up window still appears. (If the error still occurs, please continue with the next step)
¶ Step 3: Remove the tension and pressure detection board
①Unplug all the connection wires on the detection board.
②Use an S2.5 Allen key to remove the detection board fixing screws.
¶ Step 4: Replace the detection board
①Replace the detection board and fix it with an S2.5 Allen key.
② Reconnect the connecting wire.
③ Take out the silicone sleeve that was removed earlier and install it on the Z-axis cantilever.
If the above steps do not provide assistance or if you encounter any other issues during subsequent use, we recommend that you create a support ticket.
The after-sales engineers will assist you in finding a solution to the problem(Reply time :1 working day)
Please click this link to submit your ticket: