Q: Why is the discount code not working?
Please note that discount coupons cannot be combined, and only one coupon can be used per order. Make sure the coupon code you enter matches exactly with the one you received, without any spaces before or after. To avoid errors, we recommend copying or pasting the received coupon code.
If the coupon code still does not work, please contact our customer support team at firstname.lastname@example.org, and we will be happy to assist you.
Q: How can I find out my order information or shipping details after placing an order?
Please provide your correct email address when placing the order. After a successful order placement, you will receive an email containing the order number.
Once your order is shipped, we will send you an email with the tracking number. If you haven't received either of these emails within 24 hours of purchase, please contact our customer support team at email@example.com, and we will be happy to assist you.
Q: How long does it take to receive a refund after canceling an order?
For orders that have not been shipped: We will refund you within 3-5 business days.
For orders that have been shipped: We need to receive the return before issuing a refund, which may take 7-15 business days to process.
Q: The shipping tracking has not been updated after the shipment. What should I do?
If the shipping tracking has not been updated after 7 days of receiving the tracking number, please contact our customer support team at firstname.lastname@example.org, and we will provide a response within 1 business day.
If it has been less than 7 days since receiving the tracking number and there is no update, please be patient and wait for a few more days.
Q: I received an email stating that my package has been delivered, but I haven't received it. What should I do?
The package may have arrived at a local carrier facility. Please be attentive to any arrival notifications or updates regarding your package.
If the tracking information indicates that the package has been delivered, we recommend contacting your local facility to confirm the delivery and checking the surroundings for the package. You may also want to inquire with your family members or neighbors if they have received it on your behalf.
If you have verified that the package has not been received, please contact us at email@example.com.
Q: What should I do if I encounter issues with the machine's usage?
If you experience any problems while using the printer, you could seek online technical support guidance through this page.
It is recommended that you first select the device model you are using in the left column, and then find articles that may be helpful to you according to the classification.
You could also directly search for the problem you encounter at the top of the page, but the text description may be different, and we will continue to optimize.
If this site is unable to resolve your issue, you could submit an after-sales ticket to contact your support engineers. Within 1 business day, we will assign a dedicated engineer to provide you with personalized assistance.