Tips: Before proceeding with the following troubleshooting steps, please make sure you have correctly inserted the TF card into the slot on the mainboard. Please note that if you insert the TF card into the slot on the touch screen, the printer will not be able to recognize the files on the TF card correctly.
¶ 1. Naming problem
Troubleshooting method:
1) Please check whether the file naming method is correct. The file can only be recognized by the file with the suffix ".gcode" in the form of letters and numbers.
2) The saved files cannot be stored in the folder in the TF card, which is unrecognizable and can only be stored in the root directory of the TF card.
¶ 2. TF card is damaged
Troubleshooting method:
1) Please try to format the TF card as "FTA32 4096 bytes".
2) Please try another TF card. If it can be recognized, it means that there is a problem with the previous TF card.
¶ 3. Other issues
Troubleshooting method:
The above troubleshooting methods cannot solve the problem. It is recommended to create an after-sales work order, and feed back the process and results of the previous inspection to the after-sales engineer. After-sales engineers will help you solve the problem.(Reply time :1 working day)
Please click this link to submit your ticket:
After-sales Ticket Submission Page