¶ ●Replace ACE Pro signal cable
① Press the buckle of the signal cable connector at the front of the printer and unplug the signal cable.
② Press the signal cable of the ACE Pro and unplug the signal cable connected to the ACE Pro.
③Replace the signal cable and connect both ends to the printer and ACE Pro port respectively.
If the above steps do not provide assistance or if you encounter any other issues during subsequent use, we recommend that you create a support ticket.
The after-sales engineers will assist you in finding a solution to the problem(Reply time :1 working day)
Please click this link to submit your ticket:
After-sales Ticket Submission Page