●S2.0 Allen Key
●S2.5 Allen Key
When restarting the printer, the gear will reset to its zero position, then try to pull out the consumable.
1.If restarting the printer doesn't work, you need to disassemble the buffer mechanism. First, use an S2.0 allen key to remove the two screws securing the buffer mechanism cover, then remove the blue clip and the PTFE tube.
2.Use an S2.5 allen key to remove the two screws securing the buffer mechanism cover.
3. Use an S2.0 allen key to disassemble the buffer mechanism, remove the back cover and the black interface, then pull out the consumable.
If the above steps do not provide assistance or if you encounter any other issues during subsequent use, we recommend that you create a support ticket.
The after-sales engineers will assist you in finding a solution to the problem(Reply time :1 working day)
Please click this link to submit your ticket: