¶ 1. Check whether CN codes exist on the cloud platform page
Please click "Settings" - "Cloud" to check whether CN code exists on the cloud platform interface.
If the CN code is not displayed on the page, contact the store where you purchased the device. Please explain the situation in detail and provide a picture of the cloud platform interface, and professional technicians will help solve the problem.
¶ 2. Check whether the cloud platform identifier in the upper right corner is connected
If the device has been bound to the APP or slicing software, but the device is displayed offline, it is generally a device network problem and the device is not connected to the AC cloud server. Turn on your mobile phone to connect to the device, and check whether the cloud platform identifier in the upper right corner is connected.
¶ 2-1. When Connected:
If the cloud platform indicates that the network is connected, the network access in the home is restricted by the carrier. You need to contact the carrier to remove the restriction.