1. Insert an empty USB drive into the machine
2,Click on the touch screen settings - device information - export log to USB disk
3. A pop-up window "Exporting logs, please wait" will pop up. Wait for more than ten seconds, the machine will make two "beeps",
and then wait for a few seconds, a pop-up window "Logs imported successfully" will be displayed, and then unplug the USB drive.
4. Insert the USB drive into the computer. The successfully imported log will form the file name "AC LOG.pack" in the USB drive.
Then compress the file and send it to us. We will feedback to the R&D personnel for analysis. It takes time to analyze the logs, so you need to wait patiently.