¶ 1. Check WiFi connection
1. Connect to the router WiFi signal band 2.4GHz, 5GHz signal band is not supported.
2. Only 2.4GHz signal band can be connected, 2.4GH and 5GHz mixed band WiFi is not supported.
3. Networks with secondary authentication are not supported.
4. Network proxy connection is not supported.
¶ 2. Troubleshooting:
¶ Fault 1: Network connection failed
1. A pop-up message appears: Network connection failed. The cause of this fault: The WiFi account and WiFi password are inconsistent, resulting in connection failure.
2.Please check whether your WiFi name and WiFi password are entered correctly.
¶ Fault 2: Unable to connect to the server
1. There is no cloud icon in the upper right corner, only the WiFi icon.
2. Check whether the firewall is turned on in the router, which leads to the inability to connect to the cloud service.
3. Check whether the secondary authentication network WiFi network is connected.
4. Check whether the network is connected to the router LAN.