After ejecting the consumables, the operation needs to be performed without power.
S2.5 Allen key*1
1. Remove the pneumatic quick connector connected to the Teflon tube.
2. Pull out the motor cable.
Use an S2.0 hexagonal wrench to unscrew the screws that secure the extruder (use your hands to support the motor to prevent it from falling).
Align the fixing screw with the motor and tighten it with an S2.0 hexagonal wrench.
1. Tighten the pneumatic quick connector connected to the Teflon tube.
2. Plug the motor cable into place.
Click "Prepare" - "Filament" - "Filament ln".
If the previous troubleshooting methods were unsuccessful in resolving the issue. we recommend that you create a support ticket. The after-sales engineers will assist you in finding a solution to the problem(Reply time :1 working day)
Please click this link to submit your ticket:
After-sales Ticket Submission Page