¶ 1)"Home" or leveling problem
Please click "Home ALL" to observe whether the X, Y, Z return to zero is normal. If it is normal, please re-leveling and observe whether there is any abnormality in the leveling. If there is no abnormality, please try to print the official test model.
¶ 2)Machine parameter setting or model placement problem
①Refer to the figure below to modify the machine parameters.
②When slicing, refer to the figure below to center the model.
¶ 3)Firmware errors or other problems
①Please try to update the latest firmware.
②The above troubleshooting methods did not solve the problem. We suggest you create an after-sales ticket and our After-sales engineers will help you solve the problem. (Reply time :1 working day)
Please click this link to submit your ticket: