¶ 1)"Home" or leveling problem
①Please click "Home ALL" to observe whether the X, Y, Z return to zero is normal. If it is normal, please re-leveling and observe whether there is any abnormality in the leveling. If there is no abnormality, please try to print the official test model.
②If there is a problem with the leveling or the leveling is not in place, please observe which axis has a problem with the leveling and the adjustment is not in place, and manually move the axis to see if it feels stuck. If there is, please observe whether there is any damage to the aluminum profile of the shaft or the D-type pulley.
③If there are traces, it means that the motor was resisted when it moved to the damaged position, and the motherboard recognized the position as the origin, so there was an abnormality in leveling or zeroing.
¶ 2)Machine parameter setting or model placement problem
①Refer to the figure below to modify the machine parameters.
②When slicing, refer to the figure below to center the model.
¶ 3)Other Issues:
The above troubleshooting methods did not resolve the issue.We recommend that you create an after-sales work order to provide the after-sales engineer with feedback on the previous inspection process and results. The after-sales engineers will assist you in finding a solution to the problem(Reply time :1 working day)
Please click this link to submit your ticket: