¶ 1)Sliced file error or sd card malfunction
It is recommended to formct the sd card to fat 32 format or replace a new card. Only the official test file is stored for printing.
¶ 2)Hotbed is abnormal
Turn off the heated bed printing in the Cura software and re slice the model. If the printing is normal, the hot bed may be broken.
¶ 3)Print head problem
Please replug the print head cable.If there is a spare print head,replace it and print again.
¶ 4)Other problem
If the above methods are invalid, we suggest you create an after-sales ticket and our After-sales engineers will help you solve the problem. (Reply time :1 working day)
Please click this link to submit your ticket:
After-sales Ticket Submission Page