Follow the prompt and unplug and plug in the USB drive to restore printing. However, we recommend re-slicing and replacing the USB drive with a new one to attempt printing again. This issue could be caused by file corruption or unstable USB drive connection. If you continue using the same USB drive for printing, the problem may persist.
The above troubleshooting methods did not resolve the issue. It is recommended that you create an after-sales work order to feed back the process and results of the previous inspection to the after-sales engineer. After-sales engineers will help you solve the problem. (Reply time :1 working day)
Please click this link to submit your ticket:
After-sales Ticket Submission Page
We suggest re-slicing the file, checking the file format, and then trying to print again with a new USB drive. This problem may occur due to file corruption, incorrect selection of printer model during slicing, or issues with the USB drive.
The above troubleshooting methods did not resolve the issue. It is recommended that you create an after-sales work order to feed back the process and results of the previous inspection to the after-sales engineer. After-sales engineers will help you solve the problem. (Reply time :1 working day)
Please click this link to submit your ticket:
After-sales Ticket Submission Page
We recommend redownloading the firmware file. This issue may be caused by file corruption or loss during the firmware download process. Please redownload the firmware and ensure its integrity.
The above troubleshooting methods did not resolve the issue. It is recommended that you create an after-sales work order to feed back the process and results of the previous inspection to the after-sales engineer. After-sales engineers will help you solve the problem. (Reply time :1 working day)
Please click this link to submit your ticket:
After-sales Ticket Submission Page
We suggest restarting the printer and then attempting the firmware upgrade again. If the problem persists, please ensure that the firmware version you are using is compatible with the device and follow the correct upgrade steps.
The above troubleshooting methods did not resolve the issue. It is recommended that you create an after-sales work order to feed back the process and results of the previous inspection to the after-sales engineer. After-sales engineers will help you solve the problem. (Reply time :1 working day)
Please click this link to submit your ticket:
After-sales Ticket Submission Page
Please check if you are using a 24V 5A adapter. This issue may be caused by using the wrong adapter.
The above troubleshooting methods did not resolve the issue. It is recommended that you create an after-sales work order to feed back the process and results of the previous inspection to the after-sales engineer. After-sales engineers will help you solve the problem. (Reply time :1 working day)
Please click this link to submit your ticket: