¶ 1. APP fails to connect to the printer hotspot
Note that the printer hotspot connection is not equivalent to a WiFi connection. At this stage, true internet connectivity is not available (network is unavailable). The mobile app may automatically switch to other available networks, resulting in a failed hotspot connection.
Please follow these steps to troubleshoot:
¶ 1) Turn off "WiFi+" function
Delete the printer hotspot -- click on WiFi's more settings -- turn off WiFi+ function -- return to the "Connect printer's hotspot" page -- reconnect to the printer hotspot. (If the printer hotspot cannot be found on the app, reset the WiFi on the Photon Mono M5s printer before connecting to the hotspot.)
¶ 2) Do not switch networks after connecting to the printer hotspot
When connecting to the printer hotspot, it is normal for WiFi to display "connected but network not available," but the app may display two types of pop-up prompts:
① A pop-up prompt saying "WiFi is not available, continue to use this WiFi," choose "use."
② A pop-up prompt saying "WiFi is not available, do you want to switch," choose "do not switch, continue to use."
¶ 2. Prompt for WiFi connection failure.
¶ 1) Make sure the printer hotspot selected by the app is correct.
When connecting to the printer hotspot, if the connected hotspot is different from "Cloud"-"Printer Hotspot," it indicates a connection error. Please reset the WiFi and perform the network configuration operation again.
¶ 2) Make sure the WiFi account and password are correct.
If the WiFi password is confirmed to be incorrect, please reset the WiFi and perform the network configuration operation again.
If you encounter any problems during use, please send a post -sales consultation on our official channels, and we will reply within a working day.
Please click this link to submit your ticket:
After-sales Ticket Submission Page