¶ 1)Power adapter problem
Please check whether the power adapter used is of 24V5A specification.
¶ 2)Wiring short circuit problem
Please try to remove all the wiring on the motherboard, and then insert the wiring back into the test exposure one by one. Observe whether the machine will also restart, if inserted back into the wiring did not restart, you could say that the wiring is normal; if inserted back into a wiring restart, it means that the wiring is abnorma.
It is recommended that you refer to this video to open your printer.
¶ 3)Other issues
The above troubleshooting methods cannot solve the problem. It is recommended to create an after-sales work order, and feed back the process and results of the previous inspection to the after-sales engineer. After-sales engineers will help you solve the problem.(Reply time :1 working day)
Please click this link to sumbit your ticket:
After-sales Ticket Submission Page