¶ 1. WiFi connection
Note: After WiFi is turned on, there is text in the status bar of the cloud platform interface. If not, it means that the WiFi is not turned on, please click the WiFi icon to turn on WiFi.
only after WiFi is turned on, if you click the reset icon, device will have the interface in WiFi reset. If it does not appear, click the WiFi icon to turn on WiFi.
¶ 2. WiFi connection failure
¶ (1) Check WiFi account and password
Make sure you enter the correct WiFi account and password. Possible problems include capitalization errors, special character errors, and so on. If the WiFi password is incorrect, reset the WiFi and configure the network again.
Note: Please wait one to two minutes for the first connection of the printer
(2) Check the WiFi signal strength
Use a device such as your phone to check the list of nearby WiFi networks and make sure you can search for the WiFi you want to connect to. If you can't find it, try the following possible reasons:
Manually hide WiFi: If you manually hide your WiFi network, this may be one of the reasons why it cannot be searched.
Device is too far away: Make sure your device is close enough to the WiFi signal source to be able to search for and connect.
¶ (3) Confirm WiFi frequency and channel
The device only supports 2.4GHz WiFi frequency, if the router only opens 5GHz channel WiFi, the connection will fail. Please make sure that the 2.4GHz frequency is also enabled in the router Settings.
¶ (4) Check whether the router is abnormal
If other products can normally connect to the same router, the router may be abnormal, causing the current device to fail to access. You can try restarting the router or contact the router manufacturer for further support.
Note: Please Check whether the router's encryption mode is (wpa-psk/wpa2-psk)