When you encounter problems with your printer, it is recommended that you first visit the official Wiki to find a solution.
If you still can't find the answer to your problem, you ccould create a ticket .
And our After-sales engineers will help you solve the problem. (Reply time :1 working day)
¶ 1.After Sales Support Website
We will put the link on the official webpage you may contact, but if you are not clear, please click the link below directly.
After-sales Ticket Submission Page
¶ 2.Submit Your Question
¶ Name：
Please let us know how we could address you.
¶ Email：
Make sure your email address is correct, this is the only way we contact you.
¶ Subject:
Please describe your problem briefly.
¶ Country/Region:
Please confirm your country/region, which will help us quickly judge the problem.
¶ Purchased from:
Your problem may also be from the purchase channel, which will help us solve the problem for you .
¶ Order ID:
You could also call it the order number,
If your order comes from our official website https://www.anycubic.com, then please check the order confirmation email.
If your order comes from other sales platforms, please consult the seller.
¶ Product Model:
The front of the device can be clearly understood, and you could also confirm on this page.
¶ S/N:
It is usually located on the side or back the printer.
You could put the mouse above the name of the device model, and there will be a corresponding location prompt.
Or refer to this article to find
How to locate your printer's serial number(SN)
¶ Problem Description:
Subject may not be enough to describe it in detail, please write the problem here.
¶ Upload Pictures(JPG)
If you have pictures, please upload it.
¶ Upload attachment（Zip/Mp4）
If your problem is related to the printing model, it is recommended to attach model files and slice files.
And make them into .zip files and upload it.
¶ Verification Code:
Please enter the corresponding english or numbers according to the picture on the right.
¶ 3.Confirm The Receiving Recovery
After the creation is completed, you will see this page.
If the submitted information is abnormal, please pay attention to the pop -up window of the webpage.
Finally, please confirm whether your mailbox receives our reply.
If not, check the spam.