¶ Troubleshooting Guide
¶ 1. Adjust the belt
Please move the printing platform manually. If you encounter any jamming or abnormal noise during movement, please adjust the tensioner to ensure smooth sliding of the platform.。
¶ 2. Hot bed shaking
Check if the print bed is rocking. If it is rocking, adjust the hexagonal spacers located under the print bed until it slides smoothly and does not rock.。
¶ 3.Other
If the above steps do not provide assistance or if you encounter any other issues during subsequent use, we recommend that you create a support ticket.
The after-sales engineers will assist you in finding a solution to the problem(Reply time :1 working day)
Please click this link to submit your ticket: After-sales Ticket Submission Page