If the file cannot be deleted, you can try to restore the factory settings. Restoring the factory settings will clear all information (including automatic leveling, vibration compensation, and print history).
Click“Settings”-“System Restore”-“Confirm”
The machine system is restored, and a new guide is required. You can print after completing the guide.
If the above steps do not provide assistance or if you encounter any other issues during subsequent use, we recommend that you create a support ticket.
The after-sales engineers will assist you in finding a solution to the problem(Reply time :1 working day)
Please click this link to submit your ticket:
After-sales Ticket Submission Page