After restoring the printer to factory settings and entering the initialization interface, if the printer has not been leveled but is forcibly shut down, this issue may occur.
1.Click the "Confirm" button on the error screen.
2.Click the "Settings" button, then scroll down the interface.
3. Click "Guide" button and follow the prompts to complete the setup program.
1. Click the "Print" button and reprint the file.
If the above steps do not provide assistance or if you encounter any other issues during subsequent use, we recommend that you create a support ticket.
The after-sales engineers will assist you in finding a solution to the problem(Reply time :1 working day)
Please click this link to submit your ticket: