¶ Possible reasons for this prompt include:
There is residual resin solidification in the material box, there are small protrusions on the release film, the mechanical sensor is damaged, etc.
¶ 1.Tools：
Scraper*1
Metal Scraper*1
Gloves*2
¶ 2.Troubleshooting steps：
¶ Step 1: Check the print platform
Check whether there is any resin curing residue on the platform. If there is, please refer to the following operation to clean it up. If there is no residual resin, refer to step 2 for troubleshooting.
1. Use a metal scraper to clean the platform solidified model to ensure that there is no residual solidified resin on the print platform.。
2. Check if there are any bumps or protrusions on the print platform. If so, it is recommended to replace the print platform.。
If the above situation cannot be solved, please refer to step 2.
¶ Step 2: Cleaning
Click "Cleaning"
¶ Step 3: Cleaning the Cured Resin
Wear gloves and use a plastic Scraper to clean up the cured resin. (Do not use a metal Scraper.)
If the above situation cannot be solved, please refer to step 4.
¶ Step 4: Re-filter the resin
1. Use a plastic spatula to stir the resin back and forth and observe whether there is any solidified resin residue .
2.The resin can be filtered using a filter（Do not pour out the resin through the back side of the vat to avoid the damage to the resin vat.）
¶ Step 5: Check the release film
Pour the resin back into the resin bottle. After all the resin has been poured back, check whether the release film has bulges and whether there is any solidified resin residue on the release film.
If you encounter this problem, it is recommended that you replace the release film. Please refer to ACF Film Replacement Guide
¶ 3.Other
If the previous troubleshooting methods were unsuccessful in resolving the issue. we recommend that you create a support ticket. The after-sales engineers will assist you in finding a solution to the problem(Reply time :1 working day)
Please click this link to submit your ticket:
After-sales Ticket Submission Page