¶ Troubleshooting Guide
The WIFI module self-test failed. The current version (4.0.6.4) does not prompt a pop-up window. The version will be pushed through OTA upgrade later.
¶ 1.Troubleshooting steps:
¶ Step 1: Restart the machine
Long press 2S to turn on, long press 2S to turn off, please refer to connect WiFi M7 Pro-WiFi Connection Guide。
If WiFi cannot be found, please follow step 2 to troubleshoot.
¶ Step 2: Check the network
1. You can try restarting your home router.
2. You can try using your phone's 2.4G WiFi hotspot to connect.
¶ Step 3: Hardware failure
If the WiFi information cannot be displayed in the WiFi interface in the above steps, the WiFi module of the motherboard is abnormal. Please submit a technical ticket.
¶ 2.Other
If the previous troubleshooting methods were unsuccessful in resolving the issue. we recommend that you create a support ticket. The after-sales engineers will assist you in finding a solution to the problem(Reply time :1 working day)
Please click this link to submit your ticket:
After-sales Ticket Submission Page