On the main interface, click the "Settings" icon, then click "Cloud Platform" and check if there is a QR code in the "Bind Account" section.
If there is no QR code on the interface, provide a detailed explanation of the situation and supply pictures of the device's cloud platform interface.
The after-sales engineers will assist you in finding a solution to the problem(Reply time :1 working day)
Please click this link to submit your ticket:
Open the device, Go to "Settings," - "More Settings," - "About Machine," and check if the firmware version has been successfully updated.
If the current version is below 2.3.9, it's possible that DNS issues may prevent connection to the Anycubic server network in some regions.
Follow the steps below to update the device firmware to the latest version.
Turn on the hotspot on your mobile phone and let the device search for the corresponding hotspot signal.
Observe if it can connect to the Anycubic server network.
① If the device can connect to the Anycubic server network using the mobile hotspot,
it indicates that the home network is restricted by the carrier, and you need to contact the carrier to lift the restriction.
② If using the mobile hotspot still cannot allow the device to connect to the Anycubic server network,
it's possible that both the home network and the mobile network are restricted by the carrier, and you need to contact the carrier to lift the restriction.
Use a device like a phone to check the nearby WiFi network list, ensuring that you can find and connect to your desired WiFi. If not, try the following possibilities:
① Manual WiFi hiding: If you manually hide your WiFi network, this could be one of the reasons for not being able to find it.
② Device too far: Make sure your device is close enough to the WiFi signal source to find and connect.
The device only supports the 2.4GHz WiFi frequency. If the router only opens the 5GHz channel WiFi, it will result in a connection failure.
Confirm in the router settings whether the 2.4GHz frequency is also enabled.
Ensure that the entered WiFi account (SSID) and password are correct. Possible issues include case sensitivity errors, special character errors, etc.
If other products can connect to the same router normally, it might be an anomaly in the router causing the current device not to join.
You can try restarting the router or contacting the router manufacturer for further support.
Ensure that the device's WiFi antenna is well-connected. Check if the antenna is loose or broken and ensure proper antenna contact. Poor antenna contact may sometimes be related to unstable connections.
On the main interface, click the "Settings" icon, then click "Cloud Platform," and select the corresponding WiFi signal source to view the signal strength.