Please click the "Confirm" button, then untangle the filament to ensure it is not knotted.
After sorting out the filament, you can reprint the model.
When restarting the printer, the gear will reset to its zero position, creating a gap to pull out the consumable.
1.If restarting the printer doesn't allow you to pull out the consumable, use an S2.5 hex wrench to remove the two screws securing the extruder cover.