The exception popup of the printer is used to indicate the operating status of the printer and ACE Pro, and help users quickly locate and solve problems through prompts.
When there is an error on the printer, please scan the two-dimensional code on the error page first, then enter the page below, click the corresponding link according to the printer model, and then refer to the document to troubleshoot the fault.
¶ Directory of error codes
¶ Printed error codes
CODE: 10101 There already has a printing task
Cause of error: The printer already has a print task and cannot initiate a print task again.
CODE: 10102 There is no print task
Cause of error: The printer has no print task. Please initiate a print task.
CODE: 10103 The printing task has been suspended
Cause of error: The printing task has been suspended. Please resume printing.
CODE: 10104 The printing task has stopped
Cause of error: The print task has been terminated. You can initiate a print task.
CODE: 10105 File download failed, this task has been cancelled
Cause of error: The process of transferring files from the cloud server to the printer was interrupted. The internal storage space and network connection status of the printer need to be confirmed.
Please click on the model link below for troubleshooting instructions:
CODE: 10106 Insufficient memory available, this task has been cancelled
Cause of error: The printer displays this error because the local memory is insufficient to save files locally.
Please click on the model link below for troubleshooting instructions:
CODE：10107 Filament broken, please load a new filament
Cause of error: If you turn on the break detection function when you do not connect ACE Pro, the printer will report this error when the extruder break detection module detects no filament. If the break detection switch is damaged when connecting ACE Pro, the printer will report this error when ACE Pro recognizes the break.
Please click on the model link below for troubleshooting instructions:
CODE: 10111 Task abnormally ended
Cause of error: The print task ended abnormally. Please check the slice Settings and restart the print.
CODE: 10113 Failed to verify the MD5 checksum of the downloaded file
Cause of error: This error is to check whether the download file is consistent with the content of the file on the cloud platform.
Please click on the model link below for troubleshooting instructions:
CODE: 10115 The device cannot parse the file
Cause of error: This error occurs on the printer because the file is damaged due to slicing interruption or the file format is incorrect.
Please click on the model link below for troubleshooting instructions:
CODE: 10116 Abnormal slice file. Please reslice and print with the correct parameters and software
Cause of error: Incorrect parameter settings in the slicing software resulted in abnormal slicing.
Please click on the model link below for troubleshooting instructions:
CODE: 10118 X-axis homing failed
Cause of error: This error appeared in the printer because X-axis homing failed, and you need to check the motor and wiring.
Please click on the model link below for troubleshooting instructions:
CODE：10119 Y-axis homing failed,please check the Y-axis motor and drive.
Cause of error: If the Y-axis motor driver chip does not detect a stall signal during the zeroing process, the system will report this code. We need to further investigate the problem.
Please click on the model link below for troubleshooting instructions:
CODE：10120 Z-axis homing failed, please check the Z-axis motor and drive.
Cause of error: When the motor returns to zero, the Z-axis motor fails to return to zero or the motor cannot run smoothly, and it is detected that the Z-axis has not returned to the origin for a long time, the system will report this code.
Please click on the model link below for troubleshooting instructions:
CODE: 10121 Hotbed heating abnormally
Cause of error: This error in the printer is due to abnormal heating of the hotbed. You need to check the hotbed and wiring.
Please click on the model link below for troubleshooting instructions:
CODE：10122 Extruder heating abnormally, please turn off the printer and check it and wiring
Cause of error: The cause of this fault is: abnormal heating of the print head. Please turn off the machine and check the print head heating rod and wiring.
Please click on the model link below for troubleshooting instructions:
CODE：10123 Hotbed NTC abnormal ,please turn off the power and check it and wiring.
Cause of error: When the printer's hot bed is heating, the hot bed NTC thermistor cannot obtain the heating temperature value for a long time, and the system will report this code, requiring us to further investigate the problem.
Please click on the model link below for troubleshooting instructions:
CODE: 10124 Extruder NTC abnormal
Cause of error: The printer has this error because the print head NTC is abnormal, you need to check the print head and the wiring.
Please click on the model link below for troubleshooting instructions:
CODE: 10125 The printing task has been restored
Cause of error: The task that was being printed has been restored. Please do not repeat this operation.
CODE: 10126 Abnormal X-axis vibration compensation detected
Cause of error: This error appears in the printer because the X-axis vibration compensation is abnormal, you need to adjust the tightness of the X-axis belt.
Please click on the model link below for troubleshooting instructions:
CODE: 10127 Abnormal Y-axis vibration compensation detected. Please adjust the tension of the Y-axis belt and retest
Cause of error: Because the Y-axis belt is not tightened, resulting in abnormal vibration compensation, the system will report this code, which requires us to manually loosen the tensioner to solve the problem.
Please click on the model link below for troubleshooting instructions:
CODE: 10128 X-axis vibration compensation abnormal
Cause of error: This error in the printer is due to abnormal X-axis vibration compensation. You need to check the accelerometer and wiring.
Please click on the model link below for troubleshooting instructions:
CODE: 10130 Z-axis homing failed,please check the Z-axis sensor
Cause of error: During the zeroing process, the print head pressure sensor cannot receive the pressure value for a long time, and the system will report this code. We need to further investigate the problem.
Please click on the model link below for troubleshooting instructions:
CODE: 10131 Nozzle Mcu abnormal, please turn off the power and check it and wiring
Cause of error: The printer has this error because the print head cable is loose, you need to check the print head and wiring.
Please click on the model link below for troubleshooting instructions:
CODE: 10132 The print head is scratched
Cause of error: The print head is scratched. Please check if the hot end is installed properly.
CODE: 10133 The file is missing necessary commands, which may cause printing errors.
Cause of error: The printer reports this error because the slicing file lacks the necessary commands, and you need to check the slicing parameters.
Please click on the model link below for troubleshooting instructions:
CODE: 10409 An issue occurred. Please restart the device manually.
Cause of error: Abnormal connection between ACE Pro and host Abnormal connection between mainboard and driver board Abnormal connection between mainboard and print head board
Please click on the model link below for troubleshooting instructions:
¶ Paused error codes
CODE：10402 Filament broken, please load a new filament
Cause of error: The printer has detected a consumable abnormality and needs to reload the consumables.
Please click on the model link below for troubleshooting instructions:
CODE：10403 Filament broken, please load a new filament into the ACE
Cause of error: The printer has detected a consumable abnormality and needs to reload the consumables.
Please click on the model link below for troubleshooting instructions:
CODE: 10408 The firmware version of the print head or mainboard is too low to start the system
Cause of error: This error occurs in the printer because the firmware version is too low, and you need to upgrade the firmware.
Please click on the model link below for troubleshooting instructions:
¶ OTA related error codes
CODE: 10801 Firmware download failed, and this task has been cancelled
Cause of error: This error appeared in the printer because the network connection timed out when downloading the firmware or the router was disconnected from the Internet. The network connection needs to be checked.
Please click on the model link below for troubleshooting instructions:
CODE: 10802 Firmware update failed, the previous version has been restored
Cause of error: This error appeared in the printer because the network connection timed out when downloading the firmware or the router was disconnected from the Internet. The network connection needs to be checked.
Please click on the model link below for troubleshooting instructions:
CODE: 10803 Insufficient memory available, this task has been cancelled
Cause of error: the local memory is full, need to clean the local file to free the local memory.
Please click on the model link below for troubleshooting instructions:
CODE: 10804 Failed to mount external storage, please try again
Cause of error: This error appears in the printer because the USB flash drive failed to read.
Please click on the model link below for troubleshooting instructions:
CODE:10805 Firmware verification failed
Cause of error: The cause of this error is a firmware verification failure.
Please click on the model link below for troubleshooting instructions:
¶ File management error code
CODE: 11001 Failed to delete local file
Cause of error: Failed to delete the local file. Need to confirm the printer's internal storage status.
Please click on the model link below for troubleshooting instructions:
¶ Networking error code
CODE: 11101 WiFi connection failed, please input the correct password.
Cause of error: The WiFi password was entered incorrectly, resulting in connection failure.
Please click on the model link below for troubleshooting instructions:
¶ Monitor error code
CODE: 11401 The camera is not connected
Cause of error: The camera is not connected yet. Please connect the camera to the printer.
CODE: 11402 Network connection timed out
Cause of error: The printer reports this error because the network connection has timed out. Please check the network status.
Please click on the model link below for troubleshooting instructions:
CODE: 11403 The camera detects an anomaly
Cause of error: Abnormal detection by the camera. Please insert the camera into the computer to check if it works properly.
¶ ACE Pro error codes
CODE: 11503 There is a problem with the connection of the color engine, please check the power and signal line
Cause of error: The ACE Pro signal line is abnormal, causing the printer and ACE Pro to fail to communicate properly. You need to confirm the connection status between the printer and ACE Pro.
Please click on the model link below for troubleshooting instructions:
CODE: 11504 Unknown feed location for notmulti-color model, please select a filament extruding and start print again
Cause of error: The printer is connected to the ACE Pro. If the machine has a fault, this code will be displayed.
Please click on the model link below for troubleshooting instructions:
CODE: 11505 The drying request did not enter the target temperature
Cause of error: When enabling the drying function, please enter the target temperature required for drying.
CODE: 11506 Requests drying without entering the duration
Cause of error: When the drying function is enabled, please enter the drying duration.
CODE: 11508 Edit the color of consumables without entering the type of consumables
Cause of error: When editing filaments, only the color of the filaments was set but not the type.
CODE: 11509 ACE responses timeout. Please check the power and wiring of ACE and try again.
Cause of error: This error code means the color engine response timed out. Please check the color engine power supply and signal line and try again.
Please click on the model link below for troubleshooting instructions:
CODE: 11510: The color of filaments cannot be edited
Cause of error: The color of the filaments cannot be edited during printing. Please terminate the printing task first and then set the color of the filament.
CODE: 11511 Extrusion abnormal.check the status of the filament and try again.
Cause of error: The printer is abnormal during the filament conveying process, and the print head does not detect the filament entering for a long time, thus reporting this code.
Please click on the model link below for troubleshooting instructions:
CODE: 11512 Retraction abnormal.check the status of the filament and try again.
Cause of error: An anomaly occurs in the process of filament rollback, and the print head detects the presence of filament for a long time, thus reporting this code.
Please click on the model link below for troubleshooting instructions:
CODE: 11513 ACE Pro responses timeout. Please check the power and wiring of ACE Pro and try again
Cause of error: The ACE Pro power and signal cable printing process is interrupted. You need to confirm the connection status of the printer power and signal cables.
Please click on the model link below for troubleshooting instructions:
CODE: 11517 There has no ACE Pro connection
Cause of error: ACE Pro is not connected. Please connect ACE Pro first.
CODE: 11518 Filament clogging detected，click “resume” to solve it
Cause of error: The process of transferring files from the cloud server to the printer was interrupted. The internal storage space and network connection status of the printer need to be confirmed.
Please click on the model link below for troubleshooting instructions:
CODE: 11519 Filament tangle detected, please organize the filament and resume printing
Cause of error: This error appeared in the printer because filament tangle in ACE Pro, which needed to be sorted out and then resumed printing.
Please click on the model link below for troubleshooting instructions:
CODE: 11520 ACE Pro is out of material, please load the material and click Restore
Cause of error: No filament detected in ACE Pro
Please click on the model link below for troubleshooting instructions:
CODE: 11521 Abnormal rotation of the color engine motor. Please restart the color engine
Cause of error: The fault code 11521 is reported because the material box motor fails to return to zero and the power switch of the multi-color box (ACE Pro) needs to be restarted.
Please click on the model link below for troubleshooting instructions:
CODE: 11524 There is a problem with the connection of the color engine, please check the power and signal line
Cause of error: The ACE Pro power and signal cable printing process is interrupted. You need to confirm the connection status of the printer power and signal cables.
Please click on the model link below for troubleshooting instructions:
CODE: 11525 The number of filaments in the ACE Pro does not meet the requirements of the model
Cause of error: The number of filaments placed in the ACE Pro is too small to perform color mapping of the multi-color model.
CODE: 11527 ACE Pro is working and cannot be upgraded
Cause of error: ACE Pro is performing other tasks. The firmware of ACE Pro needs to be upgraded after the tasks are completed.
CODE: 11529 ACE NTC abnormal, drying has been stopped
Cause of error: The printer will display this error because the NTC in ACE is abnormal. You need to check the NTC and the wiring.
Please click on the model link below for troubleshooting instructions:
CODE：11530 ACE PTC abnormal，drying has been stopped
Cause of error: The fault code 11530 is reported because the PTC of the Zhicai engine is abnormal and the drying function has been stopped. Please make sure to repair it in the power-off state.
Please click on the model link below for troubleshooting instructions:
CODE: 11531 The number of model colors is greater than 8 and cannot be printed
Cause of error: The model has more than 8 colors in the slicing software
Please click on the model link below for troubleshooting instructions:
CODE: 11532 Device lacks automatic leveling
Cause of error: The printer is reporting this error because the printer has not been leveled at initialization, but was forced to shut down. You need to turn the printer on and re-enter the boot program to level it.
Please click on the model link below for troubleshooting instructions:
CODE: 10134 This feature requires access to the camera
Cause of error: The reason for this malfunction is that when using AI inspection and time-lapse photography functions, the machine did not detect the presence of a camera connected
Please click on the model link below for troubleshooting instructions:
CODE: 10135 This function requires a USB flash drive
Cause of error: The printer prompts this error because opening the time-lapse photography function requires simultaneous access to the camera and USB flash drive.
Please click on the model link below for troubleshooting instructions:
CODE: 10136 This function requires access to both the camera and the USB stick
Cause of error: The printer prompts this error because opening the timelapse function requires simultaneous access to the camera and USB flash drive.
Please click on the model link below for troubleshooting instructions:
CODE:11407 The device fails to start, please switch off the machine and unplug the power supply
Cause of error: The print head connection cable is loose during use. This causes the communication between the mainboard and the print head to be interrupted, and the system will report this code.
Please click on the model link below for troubleshooting instructions:
CODE：10409 An issue occurred. Please restart the device manually.
Cause of error: Abnormal connection between material box and host Abnormal connection between mainboard and driver board Abnormal connection between mainboard and print head board
Please click on the model link below for troubleshooting instructions:
CODE: 10412 An issue occurred. Please restart the device manually
Cause of error: When the printer prompts this error, you need to manually restart the device and reinsert the ACE Pro signal cable.
Please click on the model link below for troubleshooting instructions:
CODE：10413 An issue occurred. Please restart the device manually.
Cause of error: When the printer prompts this error, you need to manually restart the device and reinsert the ACE Pro signal cable.
Please click on the model link below for troubleshooting instructions:
CODE：10414 A system error has occurred. Please reboot the device manually
Cause of error: When the printer prompts this error, you need to manually restart the device and reinsert the ACE Pro signal cable.
Please click on the model link below for troubleshooting instructions:
CODE: 11538 Cutter signal error. Please check if the cutter resets properly!
Cause of error: This error occurs in the printer because the cutter signal is abnormal, and you need to check the cutter.
Please click on the model link below for troubleshooting instructions:
CODE: 11535 Unknown consumables in the material breaking module
Cause of error: This error code appears because unknown consumables are in the material cut-off module.
Please click on the model link below for troubleshooting instructions:
CODE: 10000 Unknown error, please restart the device manually
Cause of error: When the printer prompts this error, you need to manually restart the device and reinsert the ACE Pro signal cable.
Please click on the model link below for troubleshooting instructions:
¶ Bind and unbind error code
CODE：11801 Detected messy printing offried noodles, task has been paused.Please clean up the printing platform and reprint
Cause of error: When the AI fried noodle detection function is turned on, the machine will pause printing when the camera detects that there are fried noodles on the printing platform, and the system will report this code.
Please click on the model link below for troubleshooting instructions:
¶ Attention
This code page is under construction. The information displayed here may not be the latest information at times. The content of the relevant Wiki pages is still under construction. Please wait patiently for the updates.